(privacy policy)

The individual entrepreneur Ihor Vasyliovych Chernovskyi (hereinafter referred to as the Seller) values the Users/Visitors of the nenia.jewelry Site (hereinafter referred to as the Site), respects their right to privacy and confidentiality and is aware of the importance of protecting the information collected about them.

This Privacy Policy (hereinafter referred to as the Policy) is a public document that establishes and regulates:

• the procedure for collecting and processing personal data ("PD");
• procedure for using information provided by Users/Buyers;
• the procedure for using the resources and capabilities of the nenia.jewelry site;
• procedure for interaction with third parties;
• procedure for access to personal data and their protection.

By using the nenia.jewelry Site, the User/Buyer agrees to the terms of the Seller's privacy policy.

If any changes are made to the terms of this privacy policy, this will be notified in a clear, accessible form on the nenia.jewelry Website, the changes will take effect immediately after publication on the Website.

Types and methods of information collection

The owner and administrator of the Users/Buyers' personal data is the Seller.

Personal data of Users/Buyers are collected by:

• deliberate and voluntary provision of information by Users/Buyers when placing an Order through the nenia.jewelry Website and/or by email correspondence;
• conscious and voluntary provision of information by Users/Buyers by filling in relevant forms (including registration forms) developed by the Seller for participation in promotions, surveys, etc.

As a result of such actions, Users/Buyers may provide the Seller with the following information:

• Full Name;
• e-mail;
• mobile and/or home phone numbers, including Telegram, Viber, WhatsApp messengers;
• date of birth;
• location address.

In some cases, it may also be transmitted:

• information about interest in a certain product;
• information about completed/paid Orders, delivery/pick-up of such Orders;
• feedback in the form of feedback and/or suggestions.

Please note that when using the Site, information may be collected and processed from the technical means through which Users/Buyers access the Site, namely:

• cookie data, information received through requests, comments/feedback, device geographic location;
• the type of device from which the User/Buyer accesses the Site;
• the operating system installed on the Device;
• the type of browser used on the device.

Taking into account that the Seller collects data on the statistics of visits to the Site, information about the date, time, and duration of the visit to the Site may be additionally collected.

Purpose of collection and use of information

Information is collected for:

• registration, processing, reservation, delivery of Orders;
• evaluation of the quality of service of Site Users/Buyers;
• providing Users/Buyers with up-to-date information about the Product, special offers, promotions, places of sale of the Product;
• notification of arrival/availability of Goods;
• updating and improving the quality of content;
• increasing the effectiveness of the User/Buyer's interaction with the Site;
• providing answers to the appeals of Users/Buyers (including complaints and suggestions).

Information processing is carried out in accordance with the requirements of the current legislation of Ukraine.

Transfer of information to third parties

The seller does not transfer the information provided by you to third parties, except for the cases expressly provided for by the current legislation of Ukraine and necessary for the execution of the Public Offer Agreement.

Information storage period

The information provided by Users/Buyers is stored for the period necessary to realize the purpose specified in this Privacy Policy, or during the period required by the legislation of Ukraine.

Rights of Users/Buyers

Users/Buyers have the right to:

• Know how the data provided is collected, processed and used;
• Update and/or supplement information about yourself;
• Demand correction of any errors in PD;
• Demand depersonalization of their PD;
• Limit the processing of your personal data, including opting out of advertising and informational mailings;
• Send a request to receive a copy of your data stored by the Seller (information is provided after identity verification*);
• Withdraw consent to the processing of your personal data.

In order to exercise any of the above rights, you can write a letter with a request to office@nenia.jewelry

  *To avoid violations and illegal use of your data by third parties, before fulfilling your request, we may ask you to confirm your identity.

Protection of personal data

To ensure the protection of personal data, the Seller implements physical, administrative, technical and organizational measures and uses generally accepted information protection standards.

The seller concludes confidentiality agreements with employees and contractors, the violation of which is subject to fines.

The seller undertakes not to collect, use or disclose the personal data provided otherwise than as provided for in this Privacy Policy and the current legislation of Ukraine.

The Seller does not guarantee the absolute security of the PD against threats that may arise outside of the Seller's control.

Use of cookies

The nenia.jewelry site uses cookie technology.

Users/Buyers can independently change browser settings and refuse to save cookies.

Please note that disabling cookies may limit access to materials posted on the Site.

The buyer uses services that are the property of other third-party companies, such as Instagram, Facebook, Google Analytics and others.

Such companies may use cookies on Users'/Buyers' devices while on the Site.

The seller cannot influence the operation of cookies used by these services. Information about the terms of their use can be found by visiting the relevant resource.

The seller does not sell or distribute (including publicly available) information about Users/Buyers obtained using cookies.

Persons under 18 years of age

We care about protecting the privacy of individuals, especially individuals under the age of 18. If you are under 18 years of age: please obtain the prior permission of your parents/guardians each time you provide personal data and any personal information.

Contacts

To contact the Buyer regarding issues related to the privacy policy, please use the following means of communication:

Email: office@nenia.jewelry

(terms of use)

Before starting to use the nenia.jewelry website (hereinafter referred to as the Site), please read the Terms of Use of the website (hereinafter referred to as the Terms) carefully.

Please note that by using the Site, you agree to the Terms. If for any reason you do not agree with these Terms, please stop using the Site.

Administration of the Site

The site was developed to order and is administered by an individual entrepreneur Ihor Vasyliovych Chernovskyi, who acts on the basis of an extract from the Unified State Register of Legal Entities and Individual Entrepreneurs (hereinafter referred to as the Seller).

The seller reserves the right to:

• stop the operation of the Site;
• restrict access to the Site;
• make partial or complete changes to the Site (including its content), these Terms, the Public Offer Agreement, the Privacy Policy.

Access to the Site

The Site can be used by persons who have reached the age of 18. If you are under 18 years of age, you must obtain the prior permission of your parent or guardian before using the Site. In case of non-compliance with the rules specified in the Terms, the Seller reserves the right to suspend your access to the Site.

The Seller makes every effort to make the Site accessible, but cannot guarantee uninterrupted access under any circumstances. For example, access may be temporarily suspended due to Site updates, maintenance or other reasons beyond the Seller's control.

Use of the Site and intellectual property

The informational content of the Site and its constituent elements are the property of the Seller, its licensors and/or information providers, and are protected by copyright and other applicable laws.

The creation and operation of the Site is the result of creative work and significant investment, therefore the Seller does not grant you any other rights, except the right to use the Site for the purpose of obtaining information exclusively for private use. Private use means the use (copying, downloading, printing) of materials contained on the Site for personal, non-commercial use, provided that you do not change or delete information about copyright and trademarks or other notices of ownership rights.

Any other use of the information content of the Site is strictly prohibited, including, by full or partial modification, distribution, transfer, creation of derivative works based on any materials, information, software of the Site.

Any permission for the commercial use of the above-mentioned materials is granted only with the prior written consent of the Seller.

Hyperlink

The Site may contain hyperlinks to third party websites. By placing such hyperlinks, the Seller does not control their content and is not responsible for the activities of such websites and cannot guarantee the reliability and accuracy of the information/content published on such websites.

Please note that third-party websites may use other personal data processing mechanisms. Given the above, we recommend that you read the terms of use and privacy statement of third-party websites before using such websites or providing your personal data.

Hyperlinks to other websites are provided for convenience and ease of navigation. Visiting such websites is at your sole choice and responsibility. you assume all risks associated with viewing third-party sites.

Change of website and terms of use

Changes are made at the Seller's discretion without prior notice. Such changes enter into force on the date of publication on the Site.

Considering the above, please review the Terms on your next visit to the Site and pay attention to changes and/or corrections that may have been made by the Seller.

Limitation of liability

Neither the Seller nor third parties who were involved in the development of the Site and information materials (information) posted on it are not responsible for damage or losses related to access to the Site or its impossibility, with the use of the Site or the impossibility of its use.

The seller does not guarantee the continuous or error-free operation of the Site, the absence of viruses or other components that can cause damage to equipment or software.

Applicable Law and Dispute Resolution

Terms and direct use of the Site are regulated by the legislation of Ukraine. Unless otherwise provided by law, the courts of Ukraine have exclusive jurisdiction and are the only bodies for resolving any dispute that may arise regarding the use of the Site.

For international users

The site was developed and intended for use in Ukraine. The Seller does not provide any guarantee that the information presented on the Site is relevant outside of Ukraine, and that the available Goods will have the same conditions of sale and delivery.

If you visit the Site or download information from another country, please note that you are personally responsible for compliance with the laws applicable in your country of residence.

For any questions related to the use of the Site and its materials, you can contact us at the email address: office@nenia.jewelry

(public offer contract)

The text of the Public Offer Agreement set out below, addressed to individuals and legal entities and is an official public offer (in accordance with Article 641 of the Civil Code of Ukraine) of the subject of business activity of the individual entrepreneur Ihor Vasyliovych Chernovskyi, hereinafter referred to as the "Seller", on the basis of the data Contract conditions.

Definition of terms:

The site is a website located on the Internet at the address: https://nenia.jewelry

The seller is a natural person-entrepreneur Ihor Vasyliovych Chernovskyi

Public offer - a public offer of the Seller, aimed at an unspecified group of persons, regarding the conclusion of the Public Offer Agreement (hereinafter - the Agreement) on the terms determined by the Seller.

Acceptance – giving the User/Buyer full and unconditional consent to the conclusion of the Agreement by the Seller on the terms set forth in this Agreement.

Product/product – jewelry, the image (photo) and/or description of which is posted on the Site.

Order – the User's request for the purchase of the Goods selected by him, properly executed and placed using the Site and/or by e-mail.

User/Buyer – a person who reads the information posted on the Site and/or orders, and/or receives, and/or reserves Goods using the technical tools of the Site.

Consignee – the Buyer or the person who actually receives the Goods delivered by the Carrier Company on behalf of the Buyer.

Provision of personal data (registration) – the User fills in the appropriate form on the Site specifying the information necessary for the identification of the User/Buyer and/or placing the Order, including by e-mail.

Account - a page of the Site containing the history of the User's/Buyer's orders made using the Site and personal information provided by the User/Buyer. The amount of information required for personal identification and processing of Orders is determined by the Seller.

Personalized products - products made with a unique engraving according to the sketch or design of the Buyer.

The term "settlement document" is used in accordance with Article 2 of the Law of Ukraine "On the use of registrars of settlement operations in the sphere of trade, catering and services" dated 07.06.1995 No. 265/95-VR.

1. General provisions

1.1. The information posted on the Site contains the conditions of the offer to purchase the Goods and is a Public Offer of the Seller, addressed to an unspecified circle of persons - Site Users.

1.2. Acceptance is the provision of personal data by filling out the appropriate form posted on the site, which is the expressed intention of the User/Buyer to purchase the Products selected on the Site. Placing an order by sending an email to office@nenia.jewelry is also considered acceptance

1.3. By acceptance, the User/Buyer confirms his absolute agreement with all the provisions and rules of this Public Offer without any exceptions and limitations, and confirms that he is familiar with its terms before the acceptance. If the User is under 18 years of age, he must inform his parents or guardians of the terms of this offer and the Privacy Policy before leaving his personal data to use this Site and/or make purchases or place an Order through the Site or by e-mail.

1.4. The Seller has the right to unilaterally make changes to the Agreement by publishing the changes on the Site. Changes enter into force from the moment of publication, unless another term for the entry into force of changes is additionally determined upon their publication. The User/Buyer agrees and acknowledges that making changes to the Agreement automatically entails making these changes to the Agreement concluded and in effect between the User/Buyer and the Seller.

2. Information about the Product, the price of the Product

2.1. Information about the Product is provided by placing an image (including a photo) of the product/products and text information about the article, available/available sizes, product characteristics, price per product unit, etc.

2.2. The price of the goods presented on the Site is indicated without VAT. The seller is not a VAT payer.

2.3. The information posted on the website https://nenia.jewelry is for informational purposes only. The User/Buyer agrees that the weight and final value of the product may differ slightly from the weight and value indicated on the website.

2.4. In the event that the User intends to order personalized products made with unique engraving according to his own sketch or design, the product manufacturing period, price and other essential conditions shall be agreed by the parties separately. The seller reserves the right to refuse to create a personalized product.

3. Order processing procedure

3.1. The User/Buyer can independently place an Order for any product that is available for Order on the Site.

3.2. Within 1 (one) business day after receiving the Order, the Seller's representative will notify the Buyer of confirmation of receipt of the Order.

3.3. The Seller's representative can additionally contact the User/Buyer by phone or other means of communication, which were specified when the Order was created, if:

• the provided delivery information needs to be clarified;
• the ordered product is missing;
• the product is defective.

Based on the results of clarification of the Order, the Seller's representative can confirm/cancel the Order.

3.4. If the ordered product is not available, the User/Buyer has the right to replace the Product with a similar one or cancel the Order.

3.5. The order can be canceled until confirmation or clarification of the order by the Seller's representative by sending an email to office@nenia.jewelry.

Please note that minors must obtain the consent of their parents or other legal representatives before ordering the Product. In the absence of such consent, the minor must stop using the Site.

4. Payment procedure

4.1. The price of the Product is indicated in US dollars (calculation is carried out exclusively in hryvnias equivalent to the value at the NBU interbank rate effective on the date of viewing the Site).

4.2. Payment for goods is made exclusively in hryvnias. In the case of payment by bank cards of foreign banks, the Seller is not responsible for the conversion procedure. The conditions of conversion, exchange rate and commission withdrawal are established by the issuing bank.

4.3. The order can be paid by:

- cash payment (in the case of self-delivery of the goods or upon delivery of the goods);

- non-cash settlement (in case of prepayment).

5. Delivery of goods

5.1. Delivery of goods ordered on the Site is carried out by delivery services exclusively within the territory of Ukraine in accordance with the conditions specified on the site in the "Delivery" section. Delivery is carried out at the expense of the Seller.

5.2. Together with the Order, the Buyer is provided with the documents required by the current legislation.

5.3. Upon receipt of the Goods, the Buyer is obliged to check the Order for the quantity, completeness and quality of the Goods.

5.4. The fact of acceptance of the Goods by the Buyer is the affixing of his signature on the invoice.

5.5. Orders are delivered by delivery services listed in the "Payment and Delivery" section. By accepting this Public Offer, the Buyer fully and unconditionally agrees to the Transportation Rules of the Carrier Companies. The User/Buyer should familiarize himself with the terms of such Rules on the websites of the respective Carrier Companies.

5.6. The risk of accidental death and/or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Buyer signs the documents confirming the delivery of the Order.

6. Warranty and return of Goods

6.1. Jewelry of appropriate quality is not subject to exchange and return in accordance with Article 9 of the Law of Ukraine "On the Protection of Consumer Rights" dated 12.05.1991 No. 1023-XII and Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994 "On the Implementation of Certain Provisions of the Law of Ukraine" On the protection of consumer rights" (Appendix No. 3 "List of goods of proper quality that are not subject to exchange or return").

6.2. The warranty for jewelry posted on the Site is 3 years from the date of sale. In the event of a manufacturing defect, the Seller carries out warranty repair/replacement of the product in accordance with current legislation. For warranty service, the Buyer must provide a settlement document with a note on the date of sale and an identity document.

6.3. Products with traces of mechanical damage or improper use (traces of interaction with alkaline detergents, chlorine and iodine-containing agents, creams and ointments containing mercury and its compounds, as well as as a result of exposure to other external factors, including self-repair), repair/exchange within the warranty period are not subject to

7. Rules for using jewelry

7.1. Jewelry should be stored separately to avoid scratches and chips.

7.2. Proper operation should exclude:

contact with acids, solvents and alkalis (including detergents/detergents/cleaning agents);

interaction with substances containing chlorine, iodine, mercury, sulfur or their compounds;

contact with open fire;

exposure to high/low or rapidly changing temperatures and X-rays.

7.3. The User/Buyer should not clean with ultrasound or abrasive materials at home.

8. Rights and obligations of the Seller

8.1. The seller has the right to:

8.1.1. Unilaterally suspend the sale of the Goods (including not accepting the Order and request for the delivery of the Goods) in case of violation by the User/Buyer of the terms of the Public Offer;

8.1.2. At its own discretion, unilaterally change the price of the Goods. In any case, the price of the Product, which was confirmed by the Seller at the time of the Order, remains unchanged;

8.1.3. Place on the Site information about advertising and information activities and/or marketing activities that are or will be conducted by the Seller and/or third party partners of the Seller.

8.1.4. In accordance with the terms of this Public Offer and the Privacy Policy, send e-mails to the e-mail addresses of Users/Buyers with information about the Seller's commercial offers (including information about special offers, promotions and other marketing activities).

8.1.5. Organize the delivery of Orders, involving third parties in providing delivery services.

8.2. The seller undertakes:

8.2.1. Execute properly executed and confirmed Orders from the moment the Order is confirmed;

8.2.2. Ensure the transfer/shipment of the Goods to the carrier Company in accordance with the issued Order;

8.2.3. Check the quantitative and qualitative characteristics of the Goods during preparation for handing over the Goods to the delivery service;

8.2.4. Comply with the terms of the Privacy Policy;

8.2.5. Give the User/Buyer the opportunity to refuse to receive advertising materials and/or other commercial offers from the Seller sent by the latter to the e-mail address specified during registration on the site.

9. Rights and obligations of the User/Buyer

9.1. The User/Buyer has the right to:

9.1.1. Choose Goods and place an Order using the Site;

9.1.2. Send appeals/requests to the Seller's e-mail;

9.1.3. To require the Seller to fulfill the conditions and obligations stipulated by this Public Offer;

9.1.4. Opt out of receiving advertising materials and other commercial offers sent by the Seller to the e-mail address provided by the User/Buyer.

9.2. The User/Buyer undertakes:

9.2.1. Before the Acceptance of this Public Offer, familiarize yourself with all its terms and conditions;

9.2.2. Familiarize yourself with the information about the Product - its description and characteristics posted on the Site, before placing the Order;

9.2.3. Enter correct and complete data, which are necessary for processing and delivery of the Order. The User/Buyer is responsible for providing false/inaccurate information that made it impossible for the Seller to fulfill the Order properly.

9.2.4. Pay for and receive Orders in accordance with the terms of the Public Offer;

9.2.5. Upon receipt of the Order, check the integrity and completeness of the Goods. In case of detection of damage or incomplete completion of the Goods, record such differences in the Act, which must be signed by the Buyer/Recipient and the person who delivered the Order.

9.2.6. Familiarize yourself with the Rules of Transportation of Carrier Companies before placing an Order.

10. Liability of the parties. Dispute resolution procedure

10.1. The seller does not guarantee uninterrupted and error-free operation of the Site and is not responsible for:

- delay, interruption, losses that occur due to a malfunction of any electronic or mechanical equipment that does not belong to the Seller;

- problems with data transfer or connection that arose through no fault of the Seller;

- the quality of public communication channels through which the Site is accessed;

- blocking access to the Site as a result of actions of third parties.

However, the Seller undertakes to make all reasonable efforts to prevent this from happening and will take all possible measures to eliminate the problems that have arisen.

10.2. Complaints or claims of Users/Buyers must be made in writing. The Seller will take all necessary measures to satisfy the complaints/claims of Users/Buyers, provided they are justified and properly processed in accordance with the current legislation of Ukraine.

10.3. All disputes, disagreements and claims arising from this Agreement or in connection with it, including those related to its implementation, violation, termination or invalidity, are subject to resolution in the appropriate court in accordance with the current legislation of Ukraine.

11. Force majeure

11.1. The Parties are released from responsibility for untimely or improper performance of their obligations, if such non-performance is the result of extraordinary circumstances, the occurrence of which is not connected with the will of the Parties, such as military operations, strikes, mass disturbances, accidents, natural disasters, changes in the legislation of Ukraine, as well as other extraordinary circumstances that arose after the conclusion of this Agreement and directly affect the fulfillment of the terms of this Agreement and which the Parties could neither foresee nor prevent.

11.2. The Party for which it became impossible to fulfill its obligations due to the occurrence of force majeure circumstances must immediately inform the other Party in writing about the occurrence of the above-mentioned circumstances, as well as provide the other Party with confirmation of the force majeure circumstances within 30 (thirty) calendar days. Such confirmation will be a corresponding document issued by the authorized Chamber of Commerce and Industry of Ukraine or another duly authorized state body located at the place of occurrence of force majeure circumstances.

12. Precautions regarding the collection and processing of personal data

12.1. By accepting the contract, the User/Buyer gives his consent to the collection and processing of personal data in accordance with the Law of Ukraine dated June 1, 2010 No. 2297-VI "On the Protection of Personal Data" and the Privacy Policy posted on the Site.

12.2. The information provided by the User/Buyer is collected, processed, stored, used, and can also be transferred to third parties solely for the purpose and within the scope of ensuring the Seller fulfills the obligations assigned to him in accordance with the terms of this offer.

12.3. The User/Buyer may withdraw his consent to the processing of personal data by sending a corresponding request to the e-mail address: office@nenia.jewelry or to the address of the Seller. At the same time, the User/Buyer understands and agrees that the withdrawal of consent prevents further use of the Site and placing of Orders.

13. Other

13.1. The provisions of the current legislation of Ukraine apply to the relationship between the User/Buyer and the Seller.

13.2. Product photos posted on the Site may differ from the actual appearance of the product.

13.3. The seller reserves the right to expand and reduce the product offer presented on the Site.

13.4. The Agreement is considered concluded and enters into force from the moment of acceptance and is valid until the Parties fulfill their obligations stipulated by this Agreement, or until the moment of termination on the grounds determined by the terms of the Agreement and/or the norms of the current legislation of Ukraine.

13.5. The invalidity of a separate provision of this Agreement does not affect the invalidity of this Agreement as a whole.

13.6. The parties may not assign their rights and obligations under the Agreement to third parties.

13.7. In case of withdrawal of the Public Offer by the Seller during the validity period of the Agreement, the Agreement is considered terminated from the moment of withdrawal, unless otherwise stipulated by the Seller upon withdrawal of the Offer.

13.8. The Agreement may be terminated by the consent of the Parties at any time or for other reasons stipulated by this Agreement or the norms of the current legislation of Ukraine.

14. Details of the Seller

14.1. Individual entrepreneur Ihor Vasyliovych Chernovsky, payer of a single tax of 5% (group 3).

14.2. Contact phone number: +380996446688, email address: office@nenia.jewelry